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Integy 30-Day Limited Warranty

INTEGY WARRANTY CONDITIONS
Please read the information on this page completely before submitting a warranty claim. Qualifications for a warranty claim of Integy products are dependent on the product condition, as described below. All warranty claims are subject to inspection prior to approval. You can print the warranty form by clicking the link below:

CLICK HERE to download the Integy Warranty Form

STANDARD 30-DAY LIMITED WARRANTY TERMS
Integy offers a 30-day Limited Warranty Policy to the original purchaser for the repair or replacement of Integy-branded products due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY. This means products that are manufactured wrong such as missing threads, non-fitting tool tips, or parts that arrived to the customer that show damage are covered – not parts damaged after being used. The limited warranty only applies to:

  • Integy-branded products purchased directly from our website, Amazon store, or eBay store.
  • Integy-branded products purchased from an authorized reseller.
  • Integy-branded products purchased within 30 days of the sale date.
  • Integy-branded products claimed by the original end-user (customer).

ITEMS NOT COVERED UNDER WARRANTY
For clarity, items that are not covered by our warranty policy are listed below:

  • Items that show signs of installation, assembly, modification, and/or usage.
  • Chemical or liquid items such as shock oils, diff fluids, grease, etc.
  • Opened box ARTR / RTR vehicles.
  • Tool tips broken during usage.
  • Items worn down through normal usage.
  • Cosmetic damage once an item has been installed and/or used.
  • Items modified by the user in an attempt to make a repair.
  • Items listed in the "one of a kind, scratch/dent" category.
  • Third party branded products.
  • Items not purchased from the Integy website, Amazon store, or eBay store.
  • Items not purchased from an authorized 3rd-party reseller.
  • Items sent beyond 30 days from the order date.*

*Warranty window is 30-days from the purchase date, regardless of when the packaging was actually opened.

WARRANTY IS INITIATED ON A SEND-FIRST BASIS
We do not provide re-paid shipping labels for warranty claims. Our Limited Warranty process is initiated on a send-first basis. The customer is responsible for all shipping charges of for warranty items and cost to insure the shipment or accept the risk of loss or damage during shipment. All items sent to us will be subject to a warranty inspection before any action is taken. We do not accept just photos for warranty claims.

WARRANTY APPROVAL
Accepted warranties will be repaired or replaced at our expense. Item substitutions or store credit may be offered if the original item is discontinued or out of stock, at our discretion. Our warranty exchange only applies to identical components. We do not issue any refunds for warranty claims, but we may offer store credit depending on replacement product availability. If a warranty is denied, customer will be contacted about a Replacement Plan offer and/or other possible resolutions. We do not send back any denied warranty claim items unless customer pays for return postage.

WARRANTY PROCESSING/TURNAROUND
Warranties are processed usually within 7-14 business days of receipt. All warranties are subject for approval upon receipt. All Warranty returns will be shipped to the original order shipping address we have on file, usually within a day after any warranty service is completed.

A WORD ABOUT VARIATIONS IN COLOR
Variations in color between different part numbers are not a warranty issue. We try to show the actual color of the parts in our product photos, but accuracy may vary dependent on device, monitor settings, etc. We do not guarantee that the color of our parts will be an exact match with other Integy products and/or OEM manufacturer's product colors.

THIRD PARTY BRANDED PRODUCTS
Please note that third-party products sold through the Integy website that do not bear the Integy brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. The Integy 30-Day Limited Warranty does not apply to products that are not Integy-branded, even if packaged or sold with Integy products.

In some cases, we may be able to provide limited technical support for these brands, but for full technical support and/or warranty service please contact the manufacturer directly. These products include items branded with: 1UP RACING, 3RACING, FLYSKY, MUCH MORE RACING, RIDE, SKYRC, SHUUR SPEED, SQUARE, STREET JAM, etc.

For a list of contact info for third-party brands that are sold by Integy, CLICK HERE