Integy offers a 30-day Limited Warranty Policy to the original purchaser for the repair or replacement of Integy-branded products* due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY (this means products that are manufactured wrong such as missing threads, non-fitting tool tips, or parts that arrived to the customer that show damage are covered – not parts damaged after being used). The limited warranty only applies to Integy-branded products.
ITEMS NOT ELIGIBLE FOR WARRANTY
Items that are not covered by our warranty policy are listed below:
- Items that show signs of installation, assembly, or modification
- Items worn down through normal usage.
- Cosmetic damage once an item is being used
- Chemical or liquid items such as shock oils, diff fluids, grease, etc.
- Opened box ARTR / RTR vehicles
- Items sent beyond 30-days from the order date.
- items not purchased from the Integy shop
- Items listed in the “one of a kind, scratch/dent” category.
- Tool tips broken during usage
- Items previously repaired/modified by the user
- Third party branded products*
Our limited warranty is a repair or exchange on a send-first basis. The customer is responsible for all shipping charges of returned items and cost to insure the shipment or accept the risk of loss or damage during shipment. All items sent to us will be subject to a warranty inspection before any action is taken. We do not accept just photos for warranty claims.
Accepted warranties will be repaired or replaced at our expense. Our warranty exchange only applies to identical components. Item substitutions or store credit may be offered if the original item is discontinued or out of stock, at our discretion.
We do not issue any refunds for warranty claims. Warranties are processed Monday-Friday usually within 3-5 business days of receipt. All Warranty returns will be shipped to the original order shipping address we have on file. If a warranty is denied, customer will be contacted about a Replacement Plan offer and/or other possible resolutions.
VARIATIONS IN COLOR
Vartions in color between different part numbers are not a warranty issue, but are eligible for our standard Return Policy. We try to show the actual color of the parts in our product photos, but accuracy may vary dependent on device, monitor settings, etc. We do not guarantee that the color of our parts will be an exact match with other Integy products and/or OEM manufacturer's product colors.
3RD PARTY BRANDED PRODUCTS
Products sold through this website that do not bear the Integy brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products (including products that are not Integy-branded but packaged or sold with Integy products). Please contact the manufacturer directly for any after-sales technical support and/or manufacturer warranty service.
In some cases we may be able to offer limited repair/replacement services for 3rd-party branded items (subject to availability).
HOW TO SUBMIT A WARRANTY CLAIM
If your Integy-branded item qualifies for a warranty claim based on the guidelines above, please follow the instructions on the warranty claim form which can be printed here:
ALL WARRANTY CLAIMS SUBJECT TO INSPECTION PRIOR TO APPROVAL.